FairWay Resolution Limited (Fair Way) and its associated companies use the following Cookie statement:

By using our Financial Dispute Resolution Service website you are agreeing to the use of cookies and similar technologies in accordance with our cookie policy. This cookie policy should be read in conjunction with our privacy policy.

What are cookies?

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A 'cookie' is a small text file that can be placed on your computer, mobile or other device, when browsing a website. They are designed to hold a small amount of data specific to a client or website. Cookies can be accessed by web server or the client computer.

Why does Financial Dispute Resolution Service use cookies?

Financial Dispute Resolution Service website uses cookies for the following reasons:

• To operate our website efficiently and measure the effectiveness of our marketing.
• To produce data on web traffic and customer web activity on all our websites.

The following Fair Way websites use cookies:

https://www.fairwayresolution.com/
https://fdrs.org.nz/
https://www.istudent.org.nz/
https://www.tdr.org.nz/

What types of cookies do we use?

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First and third-party cookies

Financial Dispute Resolution Service sets cookies (first party cookies) on web pages, however, where we require additional information and services we may allow other companies to host cookies on our web pages (third party cookies). These partner companies have been carefully selected by Financial Dispute Resolution Service and are monitored by us. Third party cookies that we set on our websites will support the customisation of advertisements viewed elsewhere on the internet.

Performance cookies

These cookies are used to obtain statistics about the number of visitors to our websites and how our visitors use our websites, for example which pages are most popular. This information is aggregated and is not used to identify individuals. Such information allows us to continuously improve our websites to provide our customers with a better online experience (such as enabling users to find what they are looking for more easily). These cookies do not gather information about you that could be used for marketing.

Advertising/targeting cookies 

These cookies are used to recognise you online and to gather information about your online activity and browsing habits (including the pages you have visited and the links you have followed). We may also collect information through our websites to create a user profile for you. Your cookies, in combination with any user profile that we may create for you, assist us to make our websites and the advertising displayed on the websites more relevant to you (ie by helping us tailor our content, marketing communications, offers and advertisements to your interests). These cookies may be placed on our websites to help us:

• Track the effectiveness of advertising and online marketing campaigns.
• Measure referrals from third party sites to our website.
• Conduct market research.

Financial Dispute Resolution Service may share the information we learn through advertising/targeting cookies with carefully selected third parties for these purposes, unless you disable or block cookies.

How do I control my cookie settings?

For information on how to enable or disable cookies, go to the settings/options/tools area of your browser and find the ‘cookies’ option. You can change your cookie settings or clear/delete your cookies as necessary. Most browsers have a configuration screen which allows the user to see what cookies have been stored on the computer, and optionally to delete them. Note that it is not possible for a webpage to view cookies set by other sites, as this would represent a privacy and security problem.

To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on if it succeeded.

Necessary

Necessary cookies make sure the site is able to run and includes your site preferences.

Marketing

Marketing cookies are used to track the success of our advertising campaigns.

Analytics

With analytical cookies we’re able to track site usage that in return lets us improve the information on the website.

Necessary

Necessary cookies make sure the site is able to run and includes your site preferences.

Analytics

With analytical cookies we’re able to track site usage that in return lets us improve the information on the website.

Marketing

Marketing cookies are used to track the success of our advertising campaigns.